Frequently Asked Questions
You have questions? We, hopefully, have answers! If your inquiry still isn’t answered after having a read through the list below, please don’t hesitate to drop us a line.
- Where are you located?
We are located at 1402 Clinton Street, Nashville, TN 37203. Click here for directions to the venue.
- Where can I buy tickets?
- What are the box office hours, and where is it?
The box office is located by the main entrance to the building, and will be open Fridays only from 10 am – 4pm. The box office will also be open one hour prior to doors for all events.
- Are all events 18+?
YES. No exceptions.
Absolutely no refunds – no exceptions. Lineups and times are subject to change.
Gov’t issued ID required. No re-entry.
- What is proper ID, and do I need it?
Yes, you must have a valid photo ID issued by either the state or federal government. Military ID, passports, driver licenses, are all examples of proper ID. Birth certificates, and student IDs are examples of improper ID. Please also note that if your ID is broken of appears tampered with in anyway, you may not be allowed to enter.
- Is parking available?
Yes, there is a lot adjacent to the venue in the back of the building, as well as paid lots in close proximity. Paid parking is $5. There is also ample street parking.
- Is seating available?
Unless otherwise noted, all concerts are GA standing room only. A limited amount of seating will be available at every event. These seats cannot be reserved and are available on a first come, first served basis.
- Do you sell tickets to your balcony?
Yes, you can buy out the VIP balcony for any show. This includes up to 20 guests. Contact us for more information.
- What should I do if I accidentally leave something at the venue?
Contact the box office during regular business hours at (615) 891-1781.
- Who should I contact about special events?
For special event, corporate rental, and sponsorship inquiries, please send an email to firstname.lastname@example.org.
- Are there any hotels close to your venue?
Our preferred hotel is the Holiday Inn Express Nashville Downtown. Follow this link to book a room using our discount: Marathon Music Works Booking Link
- What is your refund policy?
Our tickets are non-refundable and non-transferrable. If a show is cancelled or postponed there will be specific instructions given to receive a refund.
Policies set forth by our clients, including venues, teams and theaters, generally prohibit Ticketfly from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketfly to seek a refund or exchange from Ticketfly when Ticketfly is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and Ticketfly may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketfly Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketfly will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.If you have questions about this policy you can contact Ticketfly at 877-435-9849