Frequently Asked Questions
Dear valued Marathon Music Works patrons,
The safety of artists, guests, and employees is our top priority. We will follow all local/national mandates & CDC guidelines*. Safety requirements for each event can be found on each individual event page. Please check the events you are interested in attending for any requirements HERE.
*Safety requirements and procedures are subject to change based on local & federal regulations and/or mandates, as well as artist request.
We strongly recommend that every patron follow the preventative guidelines provided by the Centers for Disease Control (CDC). If you are experiencing any of the symptoms listed on the CDC.gov website, please be courteous of others & stay home.
Private events will follow all local/national mandates & CDC guidelines* and any preferences of those in charge of the event.
HOW DO I RENT THE VENUE FOR AN EVENT?
Email firstname.lastname@example.org with your event information (desired date, number of people, nature of event) and we’ll get back to you as soon as possible!
HOW CAN I PURCHASE TICKETS FOR A SHOW?
Tickets can be purchased via our tickets page only – we do not support or recognize tickets bought from other websites. You can also purchase in person at the Box Office on Fridays between 10am-4pm and save some dough.
WHAT IS YOUR REFUND POLICY?
All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.
If a show is cancelled or postponed there will be specific instructions given to receive a refund.
CAN I BUY TICKETS AT THE SHOW?
If the show hasn’t sold out, you can purchase tickets at the box office starting one hour before the doors and during the show.
I AM DISABLED OR UNABLE TO STAND FOR LONG PERIODS OF TIME. CAN I STILL ENJOY A SHOW?
Absolutely! We have a dedicated ADA section near the front of the stage where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you!
HOW OLD DO YOU HAVE TO BE TO ATTEND SHOWS?
Most of our shows are all ages, but age requirements may differ from show to show. Please refer to the specific show’s ticket page for more information.
SO, MY CHILD CAN ATTEND A SHOW WITHOUT ME?
If a show is listed as 18+ or 21+ fans must be that age or older for entry. All Ages shows allow people of all ages to attend. Minors must be accompanied by an adult at All Ages shows. If you have any questions email your friendly venue manager at email@example.com!
WHAT CAN I BRING INTO THE VENUE?
We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:
No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
No Outside Food or Beverage
No Illegal Drugs
No Selfie Sticks
No Hula Hoops
No Glow Sticks
No Umbrellas (If it rains, you can leave your umbrellas by the front door)
No Bad Attitudes
DO YOU HAVE A DRESS CODE?Sure do, we’re required to follow THESE RULES by the TABC and Beer Boards. We also have a costume policy:
- All customers must be identifiable upon entry. Security staff must be able to easily match your appearance to your ID photo
- Masks and face paint are allowed ONLY if security staff can easily match your appearance to your ID photo
- MMW reserves the right to deny entry to anyone who cannot be easily identified or dressed in a manner deemed offensive or inappropriate
- No props (ie handheld items such as staffs or plastic weapons)
- All standard venue policies will apply including no spiked jewelry, chains, whips or weapons. Real or costume
- Shoes must be on your feet at all times
- Everyone has to wear a shirt
- Clothing cannot be mesh, transparent, or see-through
- No overexposure or indecency (No exposed areolas, side boob, underboob, butt cheeks, groin or “triangular vortex”)
- No gang signs, hate speech or violence
- All outfits must be in accordance with TN Blue Laws and TABC Laws. Being unaware of the law does not exempt any persons from the law
- No loose glitter
- No face masks, face paint or other identity altering items
- If your mama would be ashamed to see you in it, don’t wear it
DO I NEED ID TO ENTER THE VENUE?
For all ages, you will not need an ID to enter the venue. If the show has an age requirement (18+ or 21+) you will need a valid, unexpired, government issued photo ID.
DO I NEED AN ID TO GET A DRINK FROM THE BAR?
During all shows you will be ID’d at the door upon entry, given a stamp if you are 21+ and an “X” on each hand if you are under the age of twenty one. With the stamp you can purchase an alcoholic drink at any bar. Without a valid, unexpired, government issued photo ID you will not be allowed to drink. No matter how old you think you look! Anyone without an ID of the above requirements will be treated as under 21 and not allowed to purchase, hold or drink alcohol within Marathon Music Works. This policy is strictly enforced and any violation will result in immediate ejection from the venue. Underage drinkers get their momma’s called.
ARE YOUR SHOWS SEATED?
Most of our shows are standing room only, before purchasing your ticket please read the type of ticket you’re buying so there are no blunders. When in doubt, email firstname.lastname@example.org and we’ll let ya know.
WHAT’S THE EARLIEST I CAN GET IN FOR A SHOW?
First, check the door time on your ticket. That’s when we open the main room. But, if you want to get in earlier we open our Vestibule (located at the front entrance) an hour BEFORE doors. You must have a ticket to enter and you can quickly get into the main room from there once the main doors open. (Pro Tip: We offer 2×1 Draft Beers during this hour!) If you’re looking to grab a cocktail before the doors open or even during or after the show be sure to check out William Collier’s, our craft cocktail bar. No ticket necessary for entry however to check into the show you’ll need to go to the front entrance.
I WANT TO BE IN THE VERY FRONT SO WHAT TIME SHOULD I ARRIVE?
You can come to our Vestibule (the front entrance) an hour before doors to hop in line or you may line up at the front doors outside. In both cases the main room opens at the listed time. Keep in mind no matter how early you line up there may already be people ahead of you, no particular spots guaranteed.
CAN I LEAVE AND COME BACK IN LATER?
No. We have a strict no re-entry policy.No. We have a strict no re-entry policy.
DOES MARATHON OFFER FOOD?Yes! Daddy’s Dogs is located inside the main room and it’s freakin awesome: Here is proof.PS – any dog can be a veggie dog!
HOW ABOUT DRINKS?
The main room has three bars, two on the main floor and one in the Luxe Loft. Additionally, there is the bar in the Vestibule at the front entrance and William Collier’s craft cocktail bar which is 21+ to enter.
I DON’T HAVE ANY CASH!
Don’t worry. We have an ATM in the venue and we accept credit/debit cards as well.
CAN I SMOKE IN THE CLUB?
No. We do not allow smoking of any kind in the building. We have a back deck available for those who want to smoke or vape.
WHAT ABOUT PARKING?
With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by Marathon Music Works and towing is strictly enforced. We suggest leaving your personal items in your car. Oh, and if you’ve had a big night and need a ride home, we’re happy to help you out.
CAN I BRING GLOW STICKS TO A SHOW?
We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.
WHAT ARE YOUR POLICIES REGARDING PHOTO/VIDEO/AUDIO?
Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.
Here at Marathon Music Works, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.
Currently, our House Photography Program is full, however, if you are still interested in participating in the program you may submit an application so we can contact you if spots open up. Fill out and submit our House Photography application for Marathon Music Works HERE! If you have other questions about the program feel free to email us HERE.
HOW ARE YOU PREVENTING SEXUAL VIOLENCE IN THE MUSIC INDUSTRY?
HOW LATE ARE YOU OPEN?
Some shows run longer than others, but our bar at William Collier’s stays open until 2am. Sometimes the artists even come out for a drink, so come hang out with us!
CAN YOU SUGGEST A HOTEL?
Hampton Inn & Suites or TownePlace Suites are both within walking distance.
I THINK I LEFT SOMETHING AT YOUR VENUE. WHAT DO I DO?
Contact us during regular business hours at (615) 891-1781 or stop our Box Office on Fridays from 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.
ARE YOU GUYS HIRING?
If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.
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