Frequently Asked Questions

  • Q: Where is the venue located?

    Marathon Music Works is located at 1402 Clinton St Nashville, TN 37203.

  • Q: I want to rent Marathon for an event. Is that possible?

    Yes! We have flexible rental options based on the size of your event. We have more info HERE. Also, feel free to reach out to our Event Director for a tour and specific rental information.

  • Q: How can I purchase tickets for a show?

    Tickets can be purchased:

    • Via our Tickets page or
    • At our Box Office – open Fridays 10am-4pm and one hour before door times on show days.

    *A flat $1.00 per ticket service charge will apply to all in-person advance purchases.

  • Q: What is your refund policy?

    All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.

  • Q: Can I buy tickets at the show?

    If the show hasn’t sold out, you can purchase tickets at the box office starting one hour before the doors and during the show.

  • Q: I am disabled or unable to stand for long periods of time. Can I still enjoy a show?

    Absolutely! We have a dedicated ADA section near the stage where anyone physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happen to direct you where to go.

  • Q: How old do you have to be to attend shows?

    Most of our shows are all ages, but age requirements may be different from some shows. Please review the specific age requirements for the show you wish to attend.

  • Q: So, my child can attend a show without me?

    Yes, as long as the show is all ages, anyone with a ticket can attend a show. The decision to allow a minor to attend a show or event is determined by a parent or legal guardian.

  • Q: What can I bring into the venue?

    We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:

    No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
    No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
    No Outside Food or Beverage
    No Illegal Drugs
    No GoPros
    No Selfie Sticks
    No Mace
    No Backpacks
    No Hula Hoops
    No Glow Sticks
    No Umbrellas (If it rains, you can leave your umbrellas by the front door)
    No Bad Attitudes

  • Q: Do you have a dress code?
    Sure do, we’re required to follow THESE RULES by the TABC and Beer Boards. We also have a costume policy:
    • All customers must be identifiable upon entry.  Security staff must be able to easily match your appearance to your ID photo.
    • Masks & face paint are allowed ONLY if security staff can easily match your appearance to your ID photo.
    • MMW & Exit/In reserve the right to deny entry to anyone who cannot be easily identified or dressed in a manner deemed offensive or inappropriate.
    • No props (ie. handheld items such as a staffs or plastic weapons)
    • All standard venue policies will apply including no spiked jewelry, chains, or weapons (real or costume)
  • Q: Do I need ID to enter the venue?

    For all-ages shows, you will not need an ID to enter the venue. If the show has age requirements, you will need a valid, unexpired, government issued photo ID.

  • Q: Do I need an ID to get a drink from the bar?

    During all-ages shows, we have ID stations where you can show your ID to get a stamp or wristband. With that, you can get an alcoholic drink from the bar. During shows with an age requirement, we will check your ID at the door and stamp your hand at that time. In both cases, you will need a valid, unexpired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

  • Q: Are your shows seated?

    Typically most shows are General Admission and standing room only but check the show details on our site to be sure. A seated show will be clearly noted. On every show, bar stools and cocktail tables are available in the back of the room on a first-come, first-serve basis. We also have an ADA viewing area near the stage for anyone physically needing to sit during the show. If you need to be seated in the ADA section just let our friendly staff know when you arrive and they will direct you to your seat.

  • Q: What time does the band start?

    The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times vary and typically are not announced till the day of the show and can change without notice.

  • Q: What's the earliest I can get in for a show?

    First, check the door time on your ticket. That’s when we open the main room. But, if you want to get in earlier, we open our Entrance Bar and Lounge an hour BEFORE doors. You must have a ticket to enter and you can quickly get into the main room from there.

  • Q: I want to be in the very front so what time should I arrive?

    We offer several entry options. You can come to our Entrance Bar & Lounge (located next to our box office) an hour before doors or line up at the front doors. In both cases, the main room opens at listed door time. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.

  • Q: Can I leave and come back in later?

    No. We have a strict no re-entry policy.

  • Q: Does Marathon offer food?

    Yes! We have a taco and nacho cart with food from Hurry Back as well as grilled cheese and coffee options. Want a latte? Need a veggie taco? In the mood for a caprese grilled cheese? We got you. See the full menu HERE

  • Q: How about drinks?

    We have two full bars located within the venue and two more full bars connected to the venue. Additionally, Hurry Back offers high gravity beers and local beers at the taco cart. We also offer non-alcoholic options such as sodas and coffee.

  • Q: I forgot my credit card and don’t have any cash!

    Don’t worry. We have an ATM in the venue.

  • Q: Can I smoke in the club?

    No. We do not allow smoking of any kind in the building. We have a back deck available for those who want to smoke or vape.

  • Q: What about parking?

    With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by Marathon Music Works and towing is strictly enforced. We suggest leaving your personal items in your car. Oh, and if you’ve had a big night and need a ride home, we’re happy to help you out.

  • Q: Can I bring glow sticks to a show?

    We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

  • Q: What are your policies regarding photo/video/audio?

    Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

    Here at Marathon Music Works, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

    Currently, our House Photography Program is full, however, if you are still interested in participating in the program you may submit an application so we can contact you if spots open up. Fill out and submit our House Photography application for Marathon Music Works HERE! If you have other questions about the program feel free to email us HERE.

  • Q: How late are you open?

    Some shows run longer than others, but our bar at William Collier’s stays open until 2am. Sometimes the artists even come out for a drink, so come hang out with us!

  • Q: Can you suggest a hotel?

    We’re located just minutes from downtown Nashville, we suggest booking a hotel in the heart of the city so you can take in all that Nashville has to offer!

  • Q: How can I stay up-to-date on Marathon’s shows?

    Follow us on Facebook, Twitter & Instagram to hear about new shows and low ticket warnings on before we sell out. Also, we send weekly e-mail updates that include information on new announced shows and exclusive pre-sales. If you’d like to be included please sign up HERE.

  • Q: I think I left something at your venue. What do I do?

    Contact us during regular business hours at (615) 891-1781 or stop our Box Office on Fridays from 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.

  • Q: Are you guys hiring?

    If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

  • Q: What is your refund policy?

    Our tickets are non-refundable and non-transferrable. If a show is cancelled or postponed there will be specific instructions given to receive a refund. If a show is SOLD OUT, you may sell your ticket back via our Lyte Ticket Exchange.

    Policies set forth by our clients, including venues, teams and theaters, generally prohibit Ticketfly from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketfly to seek a refund or exchange from Ticketfly when Ticketfly is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and Ticketfly may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

    If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketfly Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketfly will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.If you have questions about this policy you can contact Ticketfly at 877-435-9849

  • Q: I’ve got a question that your FAQs don’t address.

    Reach out to us via our Contact Page or call us at 615-891-1781. We’ll respond as quickly as possible.